1. Terms and Conditions
Ethum Group is committed to delivering top-quality Software as a Service (SAAS) to its valued customers. Our services encompass both Subscription Services and Professional Services, ensuring comprehensive and efficient support to meet your business needs. By accepting these Terms and Conditions, you gain access to the Subscription Services and Documentation, which are available throughout the Term for use by your Authorized Users.
We hereby grant you a non-exclusive, non-transferable right to access and utilize the Subscription Services and Documentation solely for internal purposes. Unauthorized re-selling or distribution of our services is strictly prohibited. Our team is dedicated to providing secure access to the SAAS through the internet on a 24×7 basis, with the exception of pre-communicated maintenance periods.
To protect your valuable data, we employ robust measures in our Hosting facility to safeguard against unauthorized access or loss. Additionally, our team stands ready to offer user support during official hours to address any queries or concerns.
As a Customer, you hold the responsibility to maintain the confidentiality of your account access, passwords, and files. You must take appropriate measures to protect your equipment, infrastructure, and data communication connections against potential threats such as viruses or malware.
We take pride in providing exceptional services, supported by our expertise and experience. However, we do not guarantee specific results for every individual as outcomes may vary based on various factors beyond our control. You acknowledge that your choices and actions are ultimately your own responsibility.
Regarding payment and fees, all subscriptions are on a recurring basis and are billed automatically. You are accountable for all outstanding fees and any taxes associated with your orders. Late payment may attract additional fees, so we encourage timely remittance to avoid any inconvenience.
If you choose to terminate our services, a two-month notice period is required, and you shall be liable for all fees accrued until the Termination Date. We retain ownership of our intellectual property, including any materials provided throughout the service.
Confidentiality is of utmost importance to us, and both parties agree to keep proprietary or confidential information confidential. Our liability is limited to the extent allowed by law, and we are not responsible for certain incidents, including data loss or damage arising from improper use of the SAAS.
These Terms and Conditions constitute the entire agreement between both parties, superseding all prior discussions or negotiations. Amendments to this Agreement require written consent from authorized representatives.
In the event of force majeure, neither party will be held liable for failure to perform obligations. We may include links to third-party websites, but we disclaim responsibility for their content.
These Terms and Conditions are governed by the laws of England and Wales, and the courts of the same shall have exclusive jurisdiction over any disputes arising from this Agreement.
By accepting these Terms and Conditions, you acknowledge your understanding and acceptance of our services’ terms and commit to compliance throughout our engagement.
2. Privacy Policy
How Do We Collect Your Information?
- Personal information collected when voluntarily provided through emails, registration, or form completion for inquiries, orders, or requests.
- Data may be obtained from advertising partners or publicly available sources.
- Specialized data, such as cookies, may be automatically collected when interacting with our website.
Information We Collect:
- Name, company name, address, telephone, email address, and bank account information.
- Information provided during inquiries or complaints.
How Do We Use This Information?
- Assisting you with our services and recording it in our accounts system if you choose to work with us.
How is Your Information Kept Secure?
- Implementing technical and organizational measures to protect against unauthorized access, data loss, and accidental damage.
- Non-disclosure authorizations in place for all employee contracts.
How Long is Your Personal Information Retained?
- Personal information retained only as long as needed to provide requested services or with your consent, as permitted by law.
Consent:
- Your data is never shared with third parties without explicit consent.
Use of Cookies:
- Cookies used for technical purposes like remembering login for restricted areas of our website.
- No personal information stored in persistent cookies.
- Session cookies used anonymously for identifying website visits temporarily during browsing sessions and deleted afterward.
IP Addresses:
- IP addresses collected for analyzing website issues, not linked to personally identifiable information.
- IP addresses may be used for compliance purposes.
Analytics:
- Third-party analytics providers used to understand website usage and improve user experience.
- Aggregated data on visitor behavior and performance may be analyzed.
Need to Know More?
- Contact our team via email or phone for any further information about your data privacy or to discuss your project.
3. User Policy
Access and Use: Users must obtain proper authorization and valid login credentials to access our systems, applications, and data. Utilization of company resources should be restricted to legitimate business purposes, and any unauthorized activities are strictly prohibited.
Data Protection: Users are responsible for safeguarding sensitive information and complying with data protection regulations. Personal or confidential data must not be shared with unauthorized individuals or external entities.
Security Awareness: Users are encouraged to report any security issues promptly, and they are required to undergo security awareness training. Failure to comply with this policy may result in disciplinary action, including termination of access and potential legal consequences.
4. Copyrights
Copyright © Ethum Group. All Rights Reserved.
All materials on this website, including but not limited to artwork, writing, designs, graphics, documents, e-books, tutorials, videos, audios, manuals, photographs, and any other content, are protected by copyright law and owned by Ethum Group unless otherwise stated.
No part of this website may be reproduced, distributed, transmitted, displayed, or used in any form or by any means, electronic or mechanical, without the prior written permission of Ethum Group. Unauthorized use of any materials on this website may violate copyright, trademark, and other laws and may result in legal action.
You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the content, in whole or in part, found on this website.
If you wish to use any of the materials from this website, please contact Ethum Group to request permission or inquire about licensing options.
Ethum Group reserves the right to update, change, or modify any part of this copyright notice without prior notice.
5. Cookies
Last updated: [05/08/2023]
Our website uses cookies and similar technologies to enhance your browsing experience. By using our website, you consent to the use of cookies as described below.
What Are Cookies: Cookies are small text files stored on your device when you visit our website. They help improve functionality and analyze usage.
Types of Cookies We Use:
Essential Cookies: Necessary for the website to function properly.
Analytical/Performance Cookies: Collect data on website usage to improve performance.
Functionality Cookies: Remember your preferences for a personalized experience.
Advertising/Targeting Cookies: Deliver personalized ads based on your interests.
How to Control Cookies: You can manage cookies through your browser settings.
Third-Party Cookies: Our website may contain links to third-party websites that use cookies.
Updates to This Policy: We may update this policy. The latest version will always be available on our website.
Contact Us: If you have questions about our Cookie Policy, contact us at weloveourcustomers@ethumgroup.com.
By using our website, you agree to the use of cookies as described above.
6. Account & Billing
Account Creation: To access our services, you must create an account with us. You are responsible for providing accurate and up-to-date information during the account creation process. Keep your login credentials confidential, and do not share them with others.
Account Security: You are responsible for maintaining the security of your account. Notify us immediately if you suspect any unauthorized access or suspicious activity. We will never ask for your login credentials via email or phone.
Billing Information: You must provide accurate billing information, including payment details, to make purchases or subscribe to our services. By providing this information, you authorize us to charge the applicable fees to your chosen payment method.
Payment: All fees are due in advance, and payment must be made on time. Failure to make timely payments may result in service suspension or termination. We accept various payment methods, and all transactions are processed securely.
Subscription and Renewal: If you subscribe to recurring services, your subscription will automatically renew at the end of each billing cycle, unless you cancel it before the renewal date. You will receive notifications regarding upcoming renewals.
Cancellation and Refunds: You may cancel your subscription at any time, but refunds are subject to our refund policy. Please review our refund policy for more information.
Taxes: You are responsible for paying any applicable taxes associated with your purchases. The final invoice will include the relevant taxes based on your location and applicable laws.
Billing Disputes: If you believe there is an error in your billing, please contact our billing support team promptly. We will investigate and resolve any billing disputes as soon as possible.
Changes to Billing Terms: We reserve the right to modify our billing terms and fees. Any changes will be communicated to you in advance, and you will have the option to accept or decline the new terms.
Account Termination: We reserve the right to suspend or terminate your account for violation of our terms of service or billing policies.